The Payment Failures Dashboard is an easy way to track issues with online payment processing. If you are using online payments, you should check the report every day. There are two versions of the report: one for AR (incoming payments), described in this article, and one for AP (outgoing payments).
To run the Payment Failures report (AR)
Go to Reporting > Electronic Payments > Payment Failures.
Select the AR tab (if not already selected).
The report appears with a default date range, starting from a month ago and ending at today's date. If you need to change the range, enter the new dates and click Go.
The Alerts show any errors that occur in online payment processing.
Click a number to view details, for example, when you click the number for Failed One-Time Payments, Breeze displays a list of receipts that failed.
Click a receipt in the table to open the Receipt screen, where you can NSF a failed payment.
Note: Once you receive the Email with the NSF details, it can take up to a day for the notification to also appear in your Breeze account. If you mark a receipt as NSF prior to the notification appearing no notification will show.
Types of Alerts
Failed One Time Payments: One-time transactions that were rejected by Yardi's third-party service provider. No receipt is created and the owner can attempt to process the payment again immediately.
NSF One Time Payments: Transactions that failed because the owner's bank account did not contain enough money to cover the amount of the transaction (NSF = not sufficient funds). The receipt can be accessed from the ACH Payments Dashboard by clicking on the line item of the alert. The Receipt should be marked NSF. This will mark the receipt as unpaid and it will be available to be paid again in the resident portal. The client should then notify the owner the payment was returned NSF and to process a new payment.
Other Returned Items: Transactions that failed for a reason other than insufficient funds, for example, Closed Account, Invalid Account Number, Stop Payment, or Disputed Check. The process for these items is the same as an NSF payment.
Failed Recurring Payments: Recurring payments that were rejected by the service provider. No receipt is created. The owner will need to make a one-time payment for this month's payment.
Note: You can only NSF an ACH Payment. You cannot NSF a failed Credit or Debit Payment. NSF Receipts for online payments cannot be deleted in Breeze. Manual NSF Receipts can be deleted.
Online Payments and Receipt Records
Breeze creates a receipt when a owner initiates a payment in CondoCafe. If there is a problem with a payment, you have to NSF the Breeze receipt manually.
For this reason, you should check the Payment Failures report every day.
Note(s):
Once you NSF a payment, it will drop of the Payment Failure Report and will appear in the AR EFT Returned Transaction Report. You can review it by navigating to Reporting > Electronic Payments > AR EFT Returned Transactions.
You can also locate NSF Receipts by navigating to Accounting > Accounts Receivable > Receipts > click on the Filters icon in the top right > in the notes section enter NSF > Apply.
ACH Payments would need to be reversed, there is no option to Void.