How can I help owners with CondoCafe?

Owners can register for CondoCafe on their own, but there are several ways you can help them.

By looking at the Owner screen, you can tell immediately if a resident is registered or not.

If they have signed up, Registered on CondoCafe appears below their phone number.

If they have not registered, you can send them an email message with information about CondoCafe.

In some cases, owners have registered, but have become "locked out" (for example, they made too many unsuccessful attempts to log in and the system locked them out).

If the Lock icon is closed and red, the owner is locked out. Click the icon to unlock them.

In some cases, you might need to lockout an owner; if for some reason you want to keep them off CONDOCafe. Click the icon to lock them out.

When an owner tries to register with CondoCafe, the system checks their email address with the one entered in Breeze. If there is a typo in Breeze, the owner can't register.

You can fix the problem by editing the email address in Breeze.

Changes made in Breeze are pushed to CondoCafe, and the owner will be able to register.

At the end of the registration process, CondoCafe sends an email message to the owner's address. When the owner responds, CondoCafe knows the address is valid and completes the registration.

Sometimes, however, the owner does not open the email message from CondoCafe -- maybe the owner overlooks it, or it goes into the Spam folder. In this case, an exclamation point appears on the Owner screen next to the lock icon.

If you hover over the exclamation point, a message appears

Click the icon to verify the owner's email address and complete their registration with CondoCafe.

After an owner is registered to CondoCafe, the email address cannot be updated in Breeze. The owner will need to go to their profile in CondoCafe and edit the email address. If the owner cannot log back into CondoCafe to update their email address, please contact us for additional assistance.