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How do I contact Support?

There are two ways to contact us: chat or phone. We're here to help, 7:00 AM to 7:00 PM CST, Mondays through Fridays.

Chat Support

You can launch the chat by clicking the Breeze icon at the bottom right corner of your Breeze screen. Chat is free.

If you initiate a chat outside of our hours, you will be given the option to submit a case. You can enter a description and include screenshots, and will be provided with your case ID.

Phone Support

Optional phone support is also available, billed per call. The customer support number is 1-833-727-3393.

Browser Security Settings and Chat

Some browser security settings may affect the Chat function.

  • Private browsing, in Chrome and Safari, will disable Chat.

  • In Chrome, if you select Block third-party cookies and site data under Settings, Chat will be disabled.

Ad-blocking software can also disable Chat. If the Chat button does not appear on your screen, try turning off ad-blocking software.

Zoom Setting and Chat

In some cases, your browser's zoom setting can affect the Chat button. If you do not see the button, try zooming in and out a few times until it reappears.

In Chrome, Zoom is located on the Settings menu.

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